• Shipping is free of charge to Canada and the United States.
• We're located and ship from Beauharnois, Quebec, Canada.
• We prepare orders Monday to Friday, 5 am to 5 pm Eastern time.
• Most orders received before 7 am depart the same business day.
• The tracking link and updates are emailed automatically.
• The tracking link takes up to 1 business day to show movement.
• Wholesale orders may take a few business days to prepare.

ABOUT SHIPPING TIMES

• Shipping carriers provide estimated delivery dates.
• Express shipping, while the fastest option, does not guarantee overnight or 1-day delivery.
• Delays are more likely during peak times of the year.
• Shipping companies may request your signature upon delivery.

CANADA

• Free Shipping: 2 to 8 business days
• Xpresspost: 2 to 3 business days
• Priority: 1 to 2 business days

UPS does not deliver to PO Boxes.

• UPS Express: 1 to 2 business days

SHIPPING PALLETS BY FREIGHT (CANADA)

• Free Shipping: 2 to 8 business days

The tracking link is emailed within 1-2 business days.

Additional fees may apply for:

• Remote areas
• Construction sites
• Appointments
• Tailgate service

Our team will contact you and try to find a compromise.

UNITED STATES

Canada Post remits parcels to the (USPS) United States Postal Service.

Parcels are delivered by the United States Postal Service.

• Free Shipping: 3 to 10 business days
• Expedited Parcel: 4 to 8 business days
• Xpresspost: 2 to 4 business days

Additional fees may apply for remote areas.

Our team will contact you and try to find a compromise.

SHIPPING CHEMICALS

• Chemicals sold in drums, pallets or totes (IBC storage tanks) do not ship to the United States or Internationally.

TIPS FOR A FASTER DELIVERY

• Thank you for avoiding product selection mistakes.
• Please verify your shipping details, email address, and phone number.
• Avoid leaving notes for the shipping company or delivery person.
• If you leave a note, our team will take it into consideration as we process your order.
• Please monitor your emails for automatic shipping updates.
• Track your shipment online in real-time for the latest updates.

RECEIVING YOUR INVOICE

• We include a paper copy with every order.
• Please send us your order number for an electronic (PDF) copy.

PREPARING ORDERS FAST IS SOMETHING WE'RE BUILT TO DO

• From our infrastructure, systems and processes.
• It was important when we started out, and is now part of our core values.

WHAT TO EXPECT WHEN PLACING AN ORDER?

Note: Wholesale orders may take a few business days to prepare.

07:00AM ORDERS RECEIVED

Orders are received by 07:00 Eastern Time.

07:30AM PROCESSING ORDERS

Orders are processed by 07:30 Eastern Time.

08:30AM VERIFY

We may require additional information or correct a mistake.

09:00AM ORDER PREPARATION

By 09:00 Eastern Time, we start preparing orders.

12:00PM QUALITY CONTROL

By 12:00pm, we've inspected orders a second time.

12:30PM SHIPPING LABEL(S)

The shipping link is emailed before 12:30.

16:00PM SHIPPED SAME DAY

By 16:00, carriers have picked up our orders.

• Our commitment: quality products at competitive prices.
• Internal processes ensure accuracy and speed when fulfilling orders.
• While our sales are final, we understand that errors happen.
• In such cases, we are here to assist and ensure customer satisfaction.

7 DAYS FOR REFUNDS, RETURNS, OR EXCHANGES WHEN:

• Incorrect products have been delivered.
• Products arrive damaged or broken. 

PROCEDURE

• Please inform us of the issue by sending an email to info@ingredientdepot.com.
• We will provide you with a unique code to mark on the inside of the box.
• We will also email you a free return shipping label.
• Once we receive the returned product(s), if an exchange is requested, we'll expedite and dispatch your replacement within one business day.

REFUNDS

We process your refund within one business day of returned parcel.

Please note, depending on your bank or credit card provider, it may take between 1 to 7 business days for the refunded amount to reflect in your statement. Such delays are industry-standard due to credit card payment processing for online purchases.