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FAQs about orders COVID-19 virus (Coronavirus)

PROCESSING, PREPARATION AND SHIPPING LABEL(S): No delay - 1 to 2 business day(s)

SHIPPING CARRIERS: We monitor our shipping partners' performance; as of today, we ship on-time.

Due to the COVID-19 pandemic, in some cases, delivery times may be longer than usual.

Can I place an order? Will Ingredient Depot deliver the package?

Yes, Ingredient Depot is working hard to maintain a selection of priority items and deliver them.

What can I do to get my order faster?

When placing orders, please avoid mistakes with the selection of products and the shipping details.

Please avoid using delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

Please make sure someone is following the tracking information, and please be proactive by accepting your parcel(s) promptly.

Please note, FedEx, UPS, USPS, Canada Post are not requesting signatures at the time of delivery.

Please note our return and refund policy does not cover theft.

What if my business is closed and I want to ship later?

Simply send us an email and we will prepare the order, then keep it aside until we get your ok.

Ingredient Depot; we are here with you

We are in this together, we will update this page and keep you informed of the latest developments.

Our team is proud to provide essential products during these extraordinary times.

COVID-19 virus (Coronavirus) Product(s)

📍 Providing us with clear and concise information ensures prompt replies.

📍 Please submit your personal name, company name, division and/or role, product(s), quantity, and final intended use.

📍 Payment Options: Interac eTransfer, Electronic Funds Transfer, and Online Banking Bill Payment.

📍 Orders must be paid in full before shipping.

Contact us for FAQs about orders COVID-19 virus (Coronavirus)

Monday to Saturday from 4 am to 4 pm Eastern

📪 EMAIL: wholesale@ingredientdepot.com

📩 MESSAGES OR EMAIL Within 1 hour

☎️ 1 (800) 463-0665 Within a few hours to 1 business day

📠 FAX (DOCUMENTS) 1 (416) 800-5269

New products & wholesale quotations:

📩 MESSAGES OR EMAIL Within 1 business day

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