Shipping during COVID-19
Processing, preparation and shipping label(s): No delay - 1 to 2 business day(s)
Please note: Our order processing and shipping times are quicker than average. It is possible that some shipments may experience unforeseen delays. Shipping times are not guaranteed by Ingredient Depot or our shipping partners. We appreciate your understanding and patience.
Cost, Delivery times and shipping information
||Carrier and service
|United States||Free Ground||4 to 12||Yes|
|United States||Expedited||4 to 10||Yes|
|United States||Xpresspost||3 to 7||Yes|
||1 to 7
||1 to 3
|Canada||Priority||1 to 2||Yes|
||1 to 2
Can I follow the shipment? What can I do to get my order faster?
Automatic emails are sent with progression of shipment, also included is the link to track your order.
When placing orders, please avoid mistakes with the selection of products and the shipping details.
Please avoid using delivery addresses requiring notes for drivers.
Please be proactive by following the shipping link and accepting your parcel(s) promptly.
When placing your order, responding promptly to Ingredient Depot emails ensures prompt delivery.
When placing an order, make sure all the information is complete and accurate. An error or omission may cause a delay.
Regarding LTL Freight orders, Ingredient Depot will contact you for an assessment of your shipping setup.
How long will it take to receive my order?
We take pride in shipping accurately and on-time all orders.
Delivery times listed above is carrier information.
Delays may occur, more likely during peak times of the year.
These expectations are in-line with any other website that is transparent.
What to expect after placing your order
We ship from our Canadian facility within 1 to 2 business days of payment.
Orders on a pallet requires 1 to 2 business days for preparation.
Customers receive a confirmation email with order and shipment details.
When ready to ship, the tracking number and invoice follow by email.
FREE shipping to the USA
・Glass bottles or plastic jars
・Pails of all sizes
・Bags of all sizes
・Boxes or drums of all sizes
Shipping Times, Refunds & Returns Policy under COVID-19
Shipping times under COVID-19
Delays may occur due to COVID-19; our order processing and shipping times are quicker than average.
Express shipping options are not guaranteed; they are simply the quickest option possible.
It is the customer's responsibility to supply accurate shipping information.
We advise customers to follow the tracking information we provide you, and take the measures to accept the parcel when delivered on the 1st attempt.
We kindly ask you to be proactive and expect your parcel in a timely way.
Refunds & Returns
We distribute chemicals and raw materials in all forms.
When products leave our facility, we cannot resell the product to other customers.
If a customer makes a MISTAKE with the grade, size, product, compliance or regulations, it does not permit a return or exchange.
Ingredient Depot does not cover product performance, product formulations, or formulators and laboratory results.
If Ingredient Depot has shipped the wrong product, please inform us immediately on delivery, we will exchange or refund your order in a timely way.
Damaged Product during Delivery
If a product being delivered seems damaged by visual inspection, the customer must simply refuse the delivery and contact us immediately.