Disclaimer
- Products
- Repackaging
- Industry-related
- Shipping
- Refunds
Our customer service team is here to help.
Happy customers before anything else 😁 🎉 !
Products
Certificate of Analysis (COA) and Safety Document
The COA for any product on the website can be viewed online.
When you select a product picture, it will be enlarged.
Contact our compliance team if you are a customer and would like a copy of the COA or Safety Document in PDF format.
Within a few hours to a few business days, the PDF document(s) will be sent to you via email.
Bags, boxes, drums, or IBC tanks
Products received by Ingredient Depot come in a wide range of certifications and grades.
When purchasing these larger sizes, the manufacturer's certifications carries over.
Bottles, jars, jugs, or pails
Smaller-sized products in bottles, jars, jugs and pails are labelled and shipped as bulk chemicals.
For external laboratory testing, please contact us.
Repackaging products
Videos of how we repackage products.
Industry-related
Some of our products are available to industry-related companies (beverage, chemical manufacturing, cosmetic, food manufacturing, pharmaceutical, supplementation, analysis/research or industrial applications). These products are not for sale to the general public, either because handling the material requires specialized equipment, prevents abuse, or is required to adhere to local or federal laws specific to the country of the shipping address.
Shipping
- Shipping is free of charge to Canada and the United States.
- When indicated on the product page, we ship internationally.
- We're located and ship from Beauharnois, Quebec, Canada.
- We prepare orders Monday to Friday, 5 am to 5 pm Eastern time.
- Most orders received before 7 am depart the same business day.
- The tracking link and updates are emailed automatically.
- The tracking link takes up to 1 business day to show movement.
- Wholesale orders may take a few business days to prepare.
About shipping times
- Shipping carriers provide estimated delivery dates.
- Express shipping, while the fastest option, does not guarantee overnight or 1-day delivery.
- Delays are more likely during peak times of the year.
- Shipping companies may request your signature upon delivery.
Canada
- Free Shipping: 2 to 8 business days
- Xpresspost: 2 to 3 business days
- Priority: 1 to 2 business days
UPS does not deliver to PO Boxes.
- UPS Express: 1 to 2 business days
Shipping Pallets By Freight (Canada)
- Free Shipping: 2 to 8 business days
The tracking link is emailed within 1-2 business days.
Additional fees may apply for:
- Remote areas
- Construction sites
- Appointments
- Tailgate service
Our team will contact you and try to find a compromise.
United States
Canada Post remits parcels to the (USPS) United States Postal Service.
Parcels are delivered by the United States Postal Service.
- Free Shipping: 3 to 10 business days
- Expedited Parcel: 4 to 8 business days
- Xpresspost: 2 to 4 business days
Additional fees may apply for remote areas.
Our team will contact you and try to find a compromise.
International
Canada Post remits parcels to the country's Postal Service.
Parcels are delivered by the Country's Postal Service.
- Tracked Packet: 6-12 business days
- Xpresspost: 4-8 business days
If your country regulates the product ordered, we will email you before shipping the order. Any applicable customs fees, brokerage charges, duties, and taxes imposed by the destination country are the sole responsibility of the buyer. These charges are not included in the purchase price and may be due upon receipt of your order. It is the buyer's responsibility to comply with all import regulations and to be aware of any additional costs that might be incurred. By completing your purchase, you acknowledge and agree to these terms.
Shipping Chemicals
- Chemicals sold in drums, pallets or totes (IBC storage tanks) do not ship to the United States or Internationally.
Tips for a faster delivery
- Thank you for avoiding product selection mistakes.
- Please verify your shipping details, email address, and phone number.
- Avoid leaving notes for the shipping company or delivery person.
- If you leave a note, our team will take it into consideration as we process your order.
- Please monitor your emails for automatic shipping updates.
- Track your shipment online in real-time for the latest updates.
Receiving your invoice
- We include a paper copy with every order.
- Please send us your order number for an electronic (PDF) copy.
Refund
- Our commitment is simple: quality products at competitive prices.
- Internal processes ensure accuracy and speed fulfilling orders.
- While our sales are final, we understand that errors happen.
- In such cases, we are here to assist and ensure customer satisfaction.
7 days for refunds, returns, or exchanges when:
- Incorrect products have been delivered.
- Products arrive damaged or broken.
Procedure
- Please send an email to info@ingredientdepot.com, detailing the issue.
- We will provide you with a unique code to mark on the inside of the box.
- Following your notification, we will email you a free return shipping label.
- Once we receive the returned product(s), if an exchange is requested, we'll expedite and dispatch your replacement within one business day.
Refund
We process your refund within one business day of returned parcel.
Please note, depending on your bank or credit card provider, it may take between 1 to 7 business days for the refunded amount to reflect in your statement. Such delays are industry-standard due to credit card payment processing for online purchases.
Ingredient Depot
Free Shipping and Fast Order Preparation
New or returning customers, we're ready to fulfill your order!